Energy Privacy Policy

At Energy Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Energy Privacy Policy explains what information we collect when you visit or play at our platform, how we use it, and the rights available to you under applicable data protection laws. Energy Online Casino is operated by Probe Investments Limited, registration number C51749, with its registered office at No. 2, Triq Geraldu Farrugia, Zebbug ZBG 4351, Malta, under Malta Gaming Authority licence MGA/B2C/224/2012, issued on 1 August 2018. By registering an account, using the Energy app, or otherwise accessing our services, you agree to the practices described below.

Information We Collect

We collect information at several stages of your relationship with us, starting from the moment you complete Energy register on our website or through the Energy Casino app. We may collect the following categories of data:

• We gather identity details such as your name, date of birth, address and nationality when you complete energy register formalities;
• We collect contact information including your email address and phone number, used for account verification and support;
• We record financial data connected to your Energy Casino deposit and energy withdrawal transactions, including payment method details such as Visa, Mastercard, Neteller, Skrill, Trustly or ecoPayz;
• We log technical data such as your IP address, device type, browser and operating system whenever you use Energy Casino mobile or the Energy Casino apk on Android and iOS devices;
• We monitor gameplay activity, including slots, live casino sessions, and participation in the Energy Casino welcome bonus and other promotions, to manage wagering requirements accurately;
• We may collect communications you send us via LiveChat, email or phone when contacting our support team.

How We Use Your Data

We use your personal information to operate Energy Online Casino safely and efficiently. Our processing purposes include:

• We verify your identity and age before allowing energy login or account activation;
• We process your Energy Casino deposit and withdrawal requests through your chosen payment provider;
• We administer bonus offers such as the Energy Casino welcome bonus, Energy Casino no deposit bonus, energy free spins, and any energy bonus code or Energy Casino promo code you redeem;
• We calculate and credit EnergyPoints earned through your casino and live casino play, and manage redemptions at the EnergyShop;
• We send you service messages, account notifications, and where you have consented, marketing communications about our Energy Casino new customer offer, Energy Casino welcome offer, or seasonal campaigns;
• We detect and prevent fraud, money laundering, and breaches of our terms, including misuse of any Energy Casino bonus code;
• We comply with regulatory reporting obligations under our MGA licence and relevant gambling legislation in your jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar technologies across our desktop site, mobile browser platform, and the Energy Casino app to remember your preferences, keep you logged in, and analyse how you use our casino games. Cookies also help us tailor promotions, remember whether you have already claimed an Energy Casino free spins offer, and improve the performance of Energy Casino mobile app sessions. You can manage or disable cookies through your browser settings, though certain features, including secure energy login, may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers processing your Energy Casino deposit or energy withdrawal;
• Identity verification and fraud-prevention partners;
• Regulatory authorities, including the Malta Gaming Authority, upon lawful request;
• IT hosting providers and software vendors supporting the Energy Online Casino platform, including game providers such as BF Games, Play'n GO, Pragmatic Play, Evolution and NetEnt;
• Affiliate partners under our energy casino affiliates programme, strictly for tracking referred sign-ups and commissions, without disclosing sensitive account details;
• Professional advisors, auditors, and law enforcement bodies where required by law.

Data Security

We apply industry-standard technical and organisational measures to protect your data, including encryption of sensitive payment details, restricted internal access, and secure servers for both our web platform and Energy Casino apk distribution. While we work continuously to safeguard your information, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your energy login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, tax, and regulatory obligations under Maltese and international gambling law. Transaction records related to your Energy Casino deposit and withdrawal history, as well as bonus activity such as Energy Casino free spin claims, are retained in accordance with statutory retention periods, after which the data is securely deleted or anonymised.

International Data Transfers

As Energy Online Casino serves international markets and dedicated locales including Poland, Hungary, Finland and Germany, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection standards, including the General Data Protection Regulation where relevant.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to respecting them. You may:

• Request access to the personal information we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Request deletion of your data, subject to our regulatory retention obligations;
• Object to or restrict certain types of processing, including marketing communications about our Energy Casino welcome offer or promotional codes;
• Withdraw consent previously given for optional data processing;
• Lodge a complaint with a relevant data protection authority.

Restricted Territories and Age Requirements

We do not knowingly collect information from individuals under the legal gambling age or from residents of restricted territories, including but not limited to the United Kingdom, United States, France, Spain, Italy and other listed jurisdictions. If we discover that an account has been created in violation of these restrictions, we reserve the right to suspend the account and process any related data solely for compliance purposes.

Changes to This Policy

We may update this Energy Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Energy Online Casino, including energy login and gameplay, after changes take effect constitutes your acceptance of the revised terms.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights described above, please contact our support team at support@Energy Casino.com. We aim to respond promptly to all privacy-related enquiries connected with your Energy Casino account, deposits, withdrawals, or promotional activity.